Privacy Policy
Last updated: 2026-10-19
Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.
Who we are
This Privacy Policy explains how [Company legal name] ("Optima Health Tijuana") collects, uses and protects personal information when you use https://www.retatijuana.com, contact us or buy products and services from us. Questions: info@optimatj.com.
The information involved
When you fill in a form, order or write to us, we receive your name, email, phone, billing and shipping addresses, order details, messages and any quiz or survey answers. Payment card details go straight to our payment processor, and full card numbers are not stored by us. Cookies, pixels and similar technologies automatically record usage data such as your IP address, device and browser type, the pages you view and the site that sent you. Partners that process and ship orders tell us the order and delivery status.
Why we use your information
We use personal information to fulfil orders and services and to support you; to send order updates and, where the law requires your permission, marketing you have agreed to; to understand and improve the site and our advertising; and to prevent fraud and comply with legal, tax and accounting duties.
Who we share it with
Personal information is shared only with contracted providers that help us operate, namely:
- payment processing: our payment processor;
- email and messaging: HighLevel (GoHighLevel);
- analytics: analytics tools;
- shipping carriers and fulfilment partners;
- professional advisers, and authorities where the law requires it;
- a buyer or successor if our business is sold or merged.
We never sell personal information for money.
Unsubscribing
You can unsubscribe from marketing emails at any time using the link in each one. Order and account messages continue after you unsubscribe.
Cookies and tracking
Cookies and pixels remember your preferences and help us measure visits and ads. You can block or delete cookies in your browser, and use the opt-out tools offered by ad platforms. Where the law requires it, we honour Global Privacy Control signals as a request to opt out of targeted advertising.
Security
We use reasonable technical and organisational safeguards. No method of transmission or storage is completely secure.
Rights under US state law
Under the privacy laws of several states (California, Colorado, Connecticut, Virginia, Texas and others), you may ask to know and receive a copy of the personal information we hold, to correct or delete it, and to opt out of targeted advertising or the sale or sharing of your information. Email info@optimatj.com to make a request. We verify each request, respond within the time the law sets, do not treat you differently for using your rights, and consider appeals sent as a reply to our response.
How long we keep it
When we no longer need information for these purposes, including our legal, tax and accounting obligations, we delete it or make it anonymous.
Young people
Children under 13 are not our audience, and we do not knowingly gather their data; if one has provided information, let us know and it will be deleted.
When this policy changes
If this policy changes, the new version will appear on this page with a new date at the top.
Questions
You can contact [Company legal name] by email at info@optimatj.com, by phone on +1 619-639-7382, or by mail at [Business mailing address].