Returns and Refunds

Last updated: 2026-10-19

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Our guarantee

If you are not happy with your products and services, you may request a refund within [Return window (days)] days of delivery. Opened products: [Opened / used products accepted?].

Returning something

1. Get in touch by email (info@optimatj.com) or phone (+1 619-639-7382) and give us your name and order number; we will confirm the return and where to send it.
2. Package the items carefully and post them with tracking to [Return address]. Parcels that never reach us cannot be refunded.
3. Who pays return shipping: [Who pays return shipping]. We refund original shipping charges only if the mistake was ours.

Restocking fee: [Restocking fee (%), or none].

If something arrives wrong

Report damaged, incorrect or missing items to email (info@optimatj.com) or phone (+1 619-639-7382) within [Days to report damaged or missing items] days of delivery, ideally with a photo; we will replace or refund them at no cost to you.

When you get your money back

Once your return arrives we refund the original payment method within [Refund processing time (days)] business days. Your bank may take a few more days to show it.

Subscriptions

You can cancel a subscription at any time: [How to cancel], [Cancellation deadline before the next charge]. The guarantee above applies to each shipment.

Appointments

Our cancellation and rescheduling rule is: [Cancellation / rescheduling notice]. We do not refund services that have already been provided unless required by law.

Your statutory rights

Your consumer-law rights remain in full; this policy is in addition to them and [Company legal name] will honour them.

Questions

You can contact [Company legal name] by email at info@optimatj.com, by phone on +1 619-639-7382, or by mail at [Business mailing address].